IBM Watson Health and IBM IIX AI UX Research & Design

(Dublin, Ireland)

IBM considers AI a future of business. They say - "AI technology has moved from science fiction to business fact. To meet today’s challenges and prepare for the future, you need AI solutions that integrate with your infrastructure and data strategy."
I worked on various machine learning projects and products in IBM using AI & humans to generate, structure, and label any type of data. My main my focus was HCI and design occasionally diverging into pattents.
Majority of my AI work was conducted in IBM Innovation Exchange (IIX). It is an R&D based team striving to deliver products and services that make a real difference to people’s lives through ground breaking research and innovation.

Innovation team works on novel ideas that might be transformed into products if they meet nessesary criteria. IIX often works on collaborative projects managed at the Lab.

My role

I joined the team as portfolio design lead and managed portfolio product design along with other designers already working on it (if there were any).

The nature of design in IIX projects are closer to service design and agency design than product. Projects tend to live from a few months to a few years not a few decades.

My work process

• Research (Who are the users? What is the product? What are the goals?)
• Document
• Collaborate and build relationships (users, stakeholders, product owners, devs and engineers)
• Create early feature wireframes
• Iterate & test (user test where possible)
• Create user flows and visualise the features (keep everyone in the loop, to prevent big surprises)
• Iterate & test (user test where possible)
• Handover for implementation
• Support implementation

What was I asked to do?

Research, educate team, drive design delivery and for various indutries. I worked on IBM Blockchain, IBM Watson, IBM Cognitive, IBM self driving cars, IBM Weather and more.
All IIX focus industries that I worked on are:
• Healthcare,
• IoT,
• Security,
• AI, Cognitive, Machine learning, Big data,
• Insurance,
• Business Analytics,
• Mobility,
• H2020 (5G internet, software usage tracking, self driving cars etc.)

Results

I was working on a couple interesting projects with AI application.

• Weather Channel app

Probably one of the most visual projects besides diabetes management app was the Weather Channel flood and natural disaster monitoring system. I was collaborating on this project with IBM Cloud and the app made it to the demo stage. It served a purpose of predictive AI technology display. It was predicting future floods, tornadoes and other natural disasters and then calculating the potential damage and insurance cost for the next 1000 years.

Most of the work happened behind the scenes during design thinking sessions etc.

• Self driving cars

• Drones for Ireland, climate monitoring

• Forest Fertilization

• Patenting

Read more about IBM IIX team

Please note that the assets and research I produced is IBM confidential. Please contact me for more information.