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IBM IIX: UX, AI Research & Design for Diabetes management app

IBM

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IBM IIX UX, AI Research & Design for Diabetes management app

(Dublin, Ireland)

IBM Innovation Exchange (IIX) is an R&D based team striving to deliver products and services that make a real difference to people’s lives through ground breaking research and innovation.

The projects are funded through national programmesm and each and every project have commercial impact through jobs and employment growth via these collaborations. The underlying remit of the IIX is to ensure effective delivery of the collaborative projects managed at the Lab, the connectivity of external project participants with the right skills, expertise and competencies within IBM worldwide.

In a world where technology is driving change at a faster rate than ever before, the Innovation Exchange Team is building capabilities that will ensure IBM remains a market leader for horizon technologies into the future.

IIX is by far the most exciting teams I ever worked for.

My role

I joined the team as portfolio design lead and managed portfolio product design along with other designers already working on it (if there were any).

The nature of design in IIX projects are closer to service design and agency design than product. Projects tend to live from a few months to a few years not a few decades.

My work process

• Research (Who are the users? What is the product? What are the goals?)
• Document
• Collaborate and build relationships (users, stakeholders, product owners, devs and engineers)
• Create early feature wireframes
• Iterate & test (user test where possible)
• Create user flows and visualise the features (keep everyone in the loop, to prevent big surprises)
• Iterate & test (user test where possible)
• Handover for implementation
• Support implementation

What was I asked to do?

Research, educate team, drive design delivery and for various indutries. I worked on IBM Blockchain, IBM Watson, IBM Cognitive, IBM self driving cars, IBM Weather and more.
All IIX focus industries that I worked on are:
• Healthcare,
• IoT,
• Security,
• AI, Cognitive, Machine learning, Big data,
• Insurance,
• Business Analytics,
• Mobility,
• H2020 (5G internet, software usage tracking, self driving cars etc.)

What did I inherit?

Most of the projects were fresh and straight from H2020 so I had the opportunity to work on them from scratch.
Now having said that IBM Watson Health side of the business had preexisting arrangemets to employ IBM Design bootcamp designers. In total of 6 associate designers joined the project in Austin, Texas.
Additionally IBM Watson Health team in Dublin had an acive interest in the project.

What did I do?

I was in charge of quantitative and qualitative research and I created a number of research assets tailored to support and guide teams.
• I created personas,
• hills,
• user segmentation models,
• user journeys,
• playbacks,
• wrote scripts,
• set up interviews with live users,
• conducted and synthesised interviews,
• supported research implementation in design.
• Document
• Collaborate and build relationships (users, stakeholders, product owners, devs and engineers)
• Create early feature wireframes
• Iterate & test (user test where possible)
• Create user flows and visualise the features (keep everyone in the loop, to prevent big surprises)
• Iterate & test (user test where possible)
• Handover for implementation
• Support implementation

I asked team in Austin to leverage their group strengts and explore areas they had advante on exploring by being in US.
After a few week project guided by Bootcamp leads and in conjunction with IIX they delivered an explorative idea playback to best of their abilities.
The teams work was leveraged sucessfully by IIX and other IBM Watson Health teams.

After 4 months of intensive work on this app we build live and functional AI driven solution. The solution was aquired by IBM Watson Health brand and this is how I came to join IBM Watson Health.
IBM Watson Health demanded original team to come with the project to maximise their chances of delivering a sucessfull app.
After joining IBM Watson Health which had around 90 designers at the time the project was put on hold. For this reason I will be displaying IIX work only as its complete from A to Z.

Early exploration of potential design



Please note that the assets and research I produced is IBM confidential. Please contact me for more information.